STS focuses on implementing Windchill solutions to meet strict customer requirements and reduce stress associated with changing business applications. Our services include Windchill installation & configuration, remote file server configuration, cluster configuration and rehosting. STS can fine tune the Windchill environment for optimal performance based on the customer’s infrastructure and resources.
STS can migrate data from legacy Pro/INTRALINK 3.x systems to Windchill. Many years of experience allow STS to effectively map Pro/INTRALINK capabilities with Windchill functionality. STS can then provide proper training development and delivery to ease the transition for end users and administrators.
Utilizing the Windchill Workflow Template Administration tools to take the optimized process captured via customer collaboration and input this design into Windchill, STS strives to use out of the box Windchill workflow tools to capture the design but can write custom code to aid in process automation when necessary. STS documents the process in Windchill and provides end user training and support upon request.
STS has many years of Pro/ENGINEER CAD data management experience, dating back to the early days of Pro/INTRALINK 1.1 allowing STS engineers to configure Windchill for Creo data management and provide the necessary end user support. STS can also assist with management of third party CAD applications in Windchill using the Windchill Workgroup Manager.
STS provides guidance for all aspects of Windchill Business Administration for product life cycle, initialization rules, users & groups, preferences, Creo View publishing and workflows.
STS provides guidance for Windchill Systems Administration including file servers, external vaults, connection to corporate LDAP, queue management & optimization and Creo View publisher configuration. STS assists with property value settings based on the unique customer environment to provide a well tuned Windchill environment for all users, local and remote.
We provide Windchill/DOORS integration expertise: Stoneworks Ambassador, PTC Integrity.
We provide capabilities to integrate Windchill with downstream business and accounting applications: SAP, Oracle, Costpoint.
STS provides Windchill data hosting for small businesses that don’t have the IT infrastructure or support to manage product lifecycle management locally.
STS works with the customer in the development of custom training materials based on the customer’s Windchill configuration providing a more effective training experience for users and administrators. STS offers multiple options on how training can be delivered to best fit each customer.
STS provides onsite and remote support for most PTC products. STS utilizes an online customer service application named Zendesk to track customer questions and resolutions. This online database is always available for new calls or to search for resolutions to previous calls.