PTC Windchill Support Services

STS provides onsite and remote support for most PTC products. STS utilizes an online customer service application named Zendesk to track customer questions and resolutions. This online database is always available for new calls or to search for resolutions to previous calls.

Key Factors

  • Provide onsite and remote PTC product support.
  • Offer a web-based customer call tracking tool and database – Zendesk
  • Offer flexible retainer options with guaranteed response times